Log In

Register

Recover Password

2020 Hotel, Motel, and Resort Desk Clerks Salary Guide

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Hotel, Motel, and Resort Desk Clerks Salary

Salary

$24.5K

Growth

-6%

Bright Outlook

Below Average

Green

No

Hotel, Motel, and Resort Desk Clerks Job Description

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Also known as:

Front Desk Supervisor, Front Office Agent, Guest Service Agent, Guest Service Representative, Guest Services Agent (GSA), Front Desk Clerk, Front Desk Associate, Front Desk Agent, Desk Clerk, Night Auditor

How Much Do Hotel, Motel, and Resort Desk Clerks Make ? 2020

Percentile 10% 25% 50% (Median) 75% 90%
Annual Wage $18,340 $20,940 $24,470 $29,160 $35,550
Hourly Wage $8.82 $10.07 $11.76 $14.02 $17.09

How Much Do Hotel, Motel, and Resort Desk Clerks Make ? 2020

Percentile
10%
25%
50% (Median)
75%
90%
Annual Wage
$18,340
$20,940
$24,470
$29,160
$35,550
Hourly Wage
$8.82
$10.07
$11.76
$14.02
$17.09

Hotel, Motel, and Resort Desk Clerks Tasks

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  • Review accounts and charges with guests during the check out process.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Plan, schedule or supervise the work of other employees.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.

What Activities Do Hotel, Motel, and Resort Desk Clerks Do?

  • Greet customers, patrons, or visitors.
  • Report maintenance or equipment problems to appropriate personnel.
  • Distribute materials to employees or customers.
  • Verify accuracy of financial or transactional data.
  • Make travel, accommodations, or entertainment arrangements for others.
  • Maintain financial or account records.
  • Maintain financial or account records.
  • Discuss account status or activity with customers or patrons.
  • Maintain financial or account records.
  • Refer customers to appropriate personnel.
  • Collect deposits, payments or fees.
  • Execute sales or other financial transactions.
  • Calculate costs of goods or services.
  • Operate communications equipment or systems.
  • Discuss goods or services information with customers or patrons.
  • Provide information to coworkers.
  • Maintain financial or account records.
  • Prepare employee work schedules.
  • Supervise clerical or administrative personnel.
  • Clean facilities or equipment.
  • Sort mail.
  • Make travel, accommodations, or entertainment arrangements for others.
  • Store items.

Typical Hotel, Motel, and Resort Desk Clerks Knowledge?

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

What Are Typical Hotel, Motel, and Resort Desk Clerks Abilities?

  • Oral Comprehension - Listening and understanding what people say.
  • Oral Expression - Communicating by speaking.
  • Speech Recognition - Recognizing spoken words.
  • Speech Clarity - Speaking clearly.

What Are Typical Hotel, Motel, and Resort Desk Clerks Skills? 2020

  • Speaking - Talking to others.
  • Social Perceptiveness - Understanding people's reactions.
  • Service Orientation - Looking for ways to help people.
  • Active Listening - Listening to others, not interrupting, and asking good questions.

What Are Typical Hotel, Motel, and Resort Desk Clerks Interests?

  • Conventional - Occupations related to Conventional interests frequently involve following set procedures and routines. They include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising - Occupations with Enterprising interests frequently involve starting up and carrying out projects. Many involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social - Occupations with Social interests frequently involve working with, communicating with, and teaching people. Most involve helping or providing service to others.

What Is The Projected Employment For Hotel, Motel, and Resort Desk Clerks ? 2020

Location 2018 Employment 2028 Employment Percent change Annual projected job openings
United States 265,400 248,700 -6% 41,900

What Is The Projected Employment For Hotel, Motel, and Resort Desk Clerks ? 2020

Location
2018 Employment
2028 Employment
Percent change
Annual projected job openings
United States
265,400
248,700
-6%
41,900

What Is The Required Hotel, Motel, and Resort Desk Clerks Education & Experience? 2020

  • High school diploma or equivalent
  • No work experience
  • Less than 1 month on-the-job training

Hotel, Motel, and Resort Desk Clerks Jobs Near Me .

Job Title Company Location Date Posted Federal Contractor
Bell Person - Live Hotel - Philadelphia Live! Casino·Hotel Philadelphia, Pennsylvania 10/26/2020 No
Breakfast Attendant Drury Hotels Albuquerque, New Mexico 10/27/2020 Yes
Coeur d' Alene Comfort/Mainstay HOTEL FRONT DESK Town Pump Coeur d' alene, Idaho 10/27/2020 No
Coeur d' alene Comfort/Mainstay HOTEL NIGHT AUDITOR Town Pump Coeur d' alene, Idaho 10/27/2020 No
Coeurdalene Comfort Inn and Suites, MainstayHOTEL HOUSEKEEPER Town Pump Coeur d' alene, Idaho 10/27/2020 No
Customer Relations Representative (OC) (MGM Grand) MGM Resorts International Las Vegas, Nevada 10/27/2020 Yes
Dual Front Desk Agent Aimbridge Hospitality Dallas, Texas 10/27/2020 No
Finance Scheduling Clerk - Philadelphia Live! Casino·Hotel Philadelphia, Pennsylvania 10/26/2020 No
Front Desk FirstService Residential Fort Lauderdale, Florida 10/27/2020 No
Front Desk FirstService Residential Hallandale Beach, Florida 10/27/2020 No

Hotel, Motel, and Resort Desk Clerks Jobs Near Me .

Job Title
Company
Location
Date Posted
Federal Contractor
Live! Casino·Hotel
Philadelphia, Pennsylvania
10/26/2020
No
Drury Hotels
Albuquerque, New Mexico
10/27/2020
Yes
Town Pump
Coeur d' alene, Idaho
10/27/2020
No
Town Pump
Coeur d' alene, Idaho
10/27/2020
No
Town Pump
Coeur d' alene, Idaho
10/27/2020
No
MGM Resorts International
Las Vegas, Nevada
10/27/2020
Yes
Aimbridge Hospitality
Dallas, Texas
10/27/2020
No
Live! Casino·Hotel
Philadelphia, Pennsylvania
10/26/2020
No
FirstService Residential
Fort Lauderdale, Florida
10/27/2020
No
FirstService Residential
Hallandale Beach, Florida
10/27/2020
No

Hotel, Motel, and Resort Desk Clerks 2020 Salary Guide By State

Common Careers