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2021 Hotel, Motel, and Resort Desk Clerks Salary Guide

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Hotel, Motel, and Resort Desk Clerks Salary

Salary

$24.5K

Growth

-7%

Bright Outlook

Below Average

Green

No

Hotel, Motel, and Resort Desk Clerks Job Description

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Also known as:

Desk Clerk, Front Desk Agent, Front Desk Associate, Front Desk Clerk, Front Office Agent, Guest Service Agent, Guest Service Representative, Guest Services Agent (GSA), Night Auditor

How Much Do Hotel, Motel, and Resort Desk Clerks Make ? 2021

Percentile 10% 25% 50% (Median) 75% 90%
Annual Wage $18,340 $20,940 $24,470 $29,160 $35,550
Hourly Wage $8.82 $10.07 $11.76 $14.02 $17.09

How Much Do Hotel, Motel, and Resort Desk Clerks Make ? 2021

Percentile
10%
25%
50% (Median)
75%
90%
Annual Wage
$18,340
$20,940
$24,470
$29,160
$35,550
Hourly Wage
$8.82
$10.07
$11.76
$14.02
$17.09

Hotel, Motel, and Resort Desk Clerks Tasks

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  • Review accounts and charges with guests during the check out process.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Compute bills, collect payments, and make change for guests.
  • Compute bills, collect payments, and make change for guests.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Plan, schedule or supervise the work of other employees.
  • Plan, schedule or supervise the work of other employees.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.

What Activities Do Hotel, Motel, and Resort Desk Clerks Do?

  • Greet customers, patrons, or visitors.
  • Report maintenance or equipment problems to appropriate personnel.
  • Distribute materials to employees or customers.
  • Verify accuracy of financial or transactional data.
  • Make travel, accommodations, or entertainment arrangements for others.
  • Maintain financial or account records.
  • Maintain financial or account records.
  • Discuss account status or activity with customers or patrons.
  • Maintain financial or account records.
  • Refer customers to appropriate personnel.
  • Collect deposits, payments or fees.
  • Execute sales or other financial transactions.
  • Calculate costs of goods or services.
  • Operate communications equipment or systems.
  • Discuss goods or services information with customers or patrons.
  • Maintain financial or account records.
  • Provide information to coworkers.
  • Supervise clerical or administrative personnel.
  • Prepare employee work schedules.
  • Clean facilities or equipment.
  • Sort mail.
  • Make travel, accommodations, or entertainment arrangements for others.
  • Store items.

Typical Hotel, Motel, and Resort Desk Clerks Knowledge?

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

What Are Typical Hotel, Motel, and Resort Desk Clerks Abilities?

  • Oral Expression - Communicating by speaking.
  • Oral Comprehension - Listening and understanding what people say.
  • Speech Recognition - Recognizing spoken words.
  • Speech Clarity - Speaking clearly.

What Are Typical Hotel, Motel, and Resort Desk Clerks Skills? 2021

  • Speaking - Talking to others.
  • Social Perceptiveness - Understanding people's reactions.
  • Service Orientation - Looking for ways to help people.
  • Active Listening - Listening to others, not interrupting, and asking good questions.

What Are Typical Hotel, Motel, and Resort Desk Clerks Interests?

  • Conventional - Occupations related to Conventional interests frequently involve following set procedures and routines. They include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising - Occupations with Enterprising interests frequently involve starting up and carrying out projects. Many involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social - Occupations with Social interests frequently involve working with, communicating with, and teaching people. Most involve helping or providing service to others.

What Is The Projected Employment For Hotel, Motel, and Resort Desk Clerks ? 2021

Location 2019 Employment 2029 Employment Percent change Annual projected job openings
United States 276,500 257,400 -7% 38,500

What Is The Projected Employment For Hotel, Motel, and Resort Desk Clerks ? 2021

Location
2019 Employment
2029 Employment
Percent change
Annual projected job openings
United States
276,500
257,400
-7%
38,500

What Is The Required Hotel, Motel, and Resort Desk Clerks Education & Experience? 2021

  • High school diploma or equivalent
  • No work experience
  • Less than 1 month on-the-job training

Hotel, Motel, and Resort Desk Clerks Jobs Near Me .

Job Title Company Location Date Posted Federal Contractor
3rd Shift Front Desk Agent Aimbridge Hospitality Grand Rapids, Michigan 05/06/2021 No
Agent, Guest Servs Wyndham Hotels & Resorts Los Angeles, California 05/06/2021 Yes
Agent, Guest Servs Wyndham Hotels & Resorts Orlando, Florida 05/06/2021 Yes
Aloha Booth Attendant Hilton Coronado, California 05/06/2021 Yes
AM Lobby Attendant (Full Time) Embassy Suites Myrtle Beach Hilton Myrtle Beach, South Carolina 05/06/2021 Yes
Amazing Hotel Front Desk Opportunity 15 per hour Crescent Hotels & Resorts, LLC Southfield, Michigan 05/05/2021 No
Assistant Front Desk Manager Pyramid Hotel Group Cranberry Township, Pennsylvania 05/06/2021 No
Assistant Front Office Manager Loews Hotels & Co Hollywood, California 05/06/2021 No
Athletic Club Guest Service Agent - Part Time Omni Hotels Carlsbad, California 05/06/2021 No
Attendant, Room Wyndham Hotels & Resorts S. San Francisco, California 05/06/2021 Yes

Hotel, Motel, and Resort Desk Clerks Jobs Near Me .

Location

Orlando, FL Denver, CO Virtual, USA Nashville, TN Naples, FL Key Biscayne, FL Houston, TX Tampa, FL Philadelphia, PA Miami, FL Fort Lauderdale, FL Dorado, PR Phoenix, AZ New Orleans, LA Lahaina, HI Atlanta, GA Washington, DC San Diego, CA New York, NY Cleveland, OH Honolulu, HI Coconut Grove, FL Waikiki, HI Truckee, CA Santa Barbara, CA Miami Beach, FL Los Angeles, CA Indianapolis, IN Dana Point, CA Dallas, TX Black Hawk, CO Seattle, WA San Antonio, TX Rancho Cordova, CA Orange Village, OH North Hills, NY Myrtle Beach, SC Marana, AZ Las Vegas, NV Kansas City, MO Escondido, CA Austin, TX Woodland Hills, CA Tallahassee, FL Sarasota, FL Round Rock, TX Rochester, MN Portland, ME Pittsburgh, PA Mishawaka, IN Marina Del Rey, CA Lexington, KY Kalispell, MT Irvine, CA Half Moon Bay, CA Greensboro, GA Ellicott City, MD Daytona Beach, FL Cedar Rapids, IA Carle Place, NY Brooklyn, NY Boise, ID Birmingham, AL Bedford Park, IL Amarillo, TX Ypsilanti, MI West Dundee, IL Wesley Chapel, FL Wellington, FL Weaverville, NC Tucson, AZ Troy, NY Sunny Isles Beach, FL Statesville, NC St Pete Beach, FL Southfield, MI Sequim, WA Scottsdale, AZ San Francisco, CA San Clemente Naval Reserve Island, CA Salt Lake City, UT Rockville, MD Oklahoma City, OK Newark, NJ Minneapolis, MN Milwaukee, WI Memphis, TN Mclean, VA Lake Lure, NC Lafayette, IN Kissimmee, FL Kapalua, HI Jacksonville, FL Hilton Head Island, SC Hamburg, NJ Fort Worth, TX Florence, KY Eugene, OR Englewood, CO Eau Claire, WI Durham, NC Dublin, OH Coronado, CA Colorado Springs, CO Clinton, CT Cincinnati, OH Chicago, IL Charlotte, NC Carlsbad, CA Canton, OH Boston, MA Bedford, PA Baltimore, MD Avon, CO Aventura, FL Atlantic City, NJ Ashland, KY Arlington, TX Amelia Island, FL Alpharetta, GA Alcoa, TN Yuma, AZ Yukon, OK Yountville, CA Woodward, OK Woodinville, WA Willow Grove, PA Williston, ND Wheeling, IL Westport, CT West Sacramento, CA West Palm Beach, FL West Des Moines, IA Washington Township, OH Walnut Creek, CA Waite Park, MN Waikoloa, HI Waikoloa Village, HI Vancouver, WA Vail, CO Us, AL Urbandale, IA United States, USA Tukwila, WA Troy, MI Topeka, KS Tolleson, AZ Tempe, AZ Surprise, AZ Stevenson, WA Steamboat Springs, CO Stafford, VA St. Paul, MN St. Louis, MO St Louis, MO Springfield, OH Spring, TX Southlake, TX South Padre Island, TX Shelton, CT Sedona, AZ Secaucus, NJ Savannah, GA Santa Rosa, CA Santa Fe, NM Santa Clara, CA San Juan, PR San Carlos, CA Saint Louis, MO S. San Francisco, CA Rossford, OH Rockwall, TX Rock Hill, SC Rochester Hills, MI Robinson, PA Roanoke, VA Renton, WA Reno, NV Rehoboth Beach, DE Redondo Beach, CA Redmond, OR Rapid City, SD Rancho Santa Margarita, CA Provo, UT Pomona, CA Poland, OH Plover, WI Pinellas Park, FL Peoria, AZ Pensacola, FL Peabody, MA Park City, UT Palo Alto, CA Palm Springs, CA Palm Coast, FL Overland Park, KS Oshkosh, WI Ontario, CA Olympia, WA Oceanside, CA Oakland Park, FL Northridge, CA North Wales, PA Norcross, GA Nichols, NY Newport Beach, CA Newburgh, IN New York, USA Naval Air Station Patuxent River, MD National City, CA Naperville, IL Napa, CA Mount Vernon, NY Morrow, GA Morgantown, WV Montgomery, OH Monroe, NC Missouri City, TX Miramar, FL Minnesota, USA Milpitas, CA Millersport, OH Michigan, USA Mesquite, TX Mesa, AZ Melville, NY Marco Island, FL Manteca, CA Mansfield, OH Maitland, FL Madison, WI Lynnwood, WA Long Beach, CA Little Washington, VA Litchfield Park, AZ Lincoln, RI Lenox, MA Leesburg, VA Layton, UT Lawton, OK Laughlin, NV Lancaster, PA Lake Oswego, OR Lake Mary, FL La Jolla, CA La Crosse, WI Kingsland, GA Keene, NH Joplin, MO Johnson City, NY Jeffersonville, IN Jackson Hole, WY Idaho Falls, ID Huntsville, AL Hollywood, CA Hockessin, DE Hilliard, OH Hialeah, FL Healdsburg, CA Harrisonburg, VA Hamilton, NJ Grove City, OH Gretna, LA Greer, SC Grand Rapids, MI Grand Canyon, AZ Golden, CO Glendale, AZ Gilbert, AZ Geneva, OH Gatesville, TX Galveston, TX Gainesville, FL Ft. Rucker, AL Front Royal, VA Fountain Hills, AZ Fort Sam Houston, TX Fort Drum, NY Fort Benning, GA Forest Hill, TX Flagstaff, AZ Federal Way, WA Fairbanks, AK Everett, WA Evansville, IN Ellisville, MO El Centro, CA Eielson Afb, AK East Syracuse, NY Downey, CA Doral, FL Dickson, TN Des Moines, WA Des Moines, IA Deerfield, IL Deerfield Beach, FL Davis, CA Dale City, VA Cross Lanes, WV Cranberry Township, PA Corvallis, OR Corpus Christi, TX Conroe, TX Collinsville, IL Clearwater Beach, FL Clayton, MO Circleville, OH Chickasha, OK Chehalis, WA Chaska, MN Charleston, WV Chandler, AZ Champions Gate, FL Castleton, IN Carrollton, GA Calumet City, IL Burnet, TX Buckeye, AZ Brunswick, GA Brookfield, WI Brisbane, CA Brentwood, TN Brentwood, CA Bossier City, LA Boardman, OH Blue Springs, MO Blue Ash, OH Big Timber, MT Big Sky, MT Bentleyville, PA Bend, OR Bellevue, WA Belleville, MI Bedford, TX Beaverton, OR Bay St Louis, MS Baldwin, NY Bal Harbour, FL Avondale, AZ Austin (Arboretum Area), TX Aurora, CO Augusta, GA Aspen, CO Asheville, NC Appleton, WI Annapolis, MD Albany, NY Addison, TX
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Company

Marriott Aimbridge Hospitality Petco Hilton Aerotek Omni Hotels Allied Universal Drury Hotels Robert Half International Wyndham Hotels & Resorts Hyatt IHG HEI Hotels Highgate Hotels Commander, Navy Installations Sage Hospitality Resources Buffalo Lodging Associates IHG Monarch Casino & Resort, Inc. Golden Route Operations Sabre Benchmark CBRE DelMonte Hotel Group Delaware North Hendrick Automotive Company Hy-Vee Food Stores Island Hospitality Management Loews Hotels & Co Modus Hotels North American Dental Group Pilot Company Pyramid Hotel Group The NOW, LLC Turf Valley Resort Castle Management, LLC Crestline Hotels Crown Hotel and Travel Management Crystal Springs Resort Festival Foods FirstService Residential Georgia Employer Kisco Senior Living ManpowerGroup Nothing Bundt Cakes Sonesta International Hotels Corporation TEXAS DEPARTMENT OF CRIMINAL JUSTICE The Joint Chiropractic Town Pump Zachry Hospitality 7 Cedars Resort ARAMARK Air Education and Training Command Alaka'ina Foundation Family of Companies Army Installation Management Command Benedictine Health System Blink Fitness Broadway Hospitality, LLC Cassia Cedar Fair Chesapeake Hospitality Compass Group, North America Confidential Crescent Hotels & Resorts, LLC DANIEL ABERNETHY Davidson Hotels And Resorts Discovery Senior Living Embassy Suites Denver Southeast Genesis Healthcare Hard Rock International Hersha Hospitality Management LP Holiday Inn Express Chehalis Holiday Inn Rapid City - Rushmore Plaza ISM Spa Levy MGM Resorts International Massage Envy McNeill Hotel Company Mennonite Home Communities Milwaukee Brewers Moonlight Basin National Home Care LLC Northwest Eye Surgeons POWDR Pacific Air Forces Penn National Gaming Pineapple Hospitality Company Propark Mobility RADISSON HOTEL LACROSSE Resort Group Ricoh Americas Corporation SMG Salt Lake County Sea Esta Motel I Seminole Gaming Spanish Peaks Mountain Club The Legacy at Santa Fe The Longbranch Hotel Tioga Downs Casino Resort Transitions Group TriHealth University of Florida Vail Resorts Westgate Park City Resort and Spa
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Job Title
Company
Location
Date Posted
Federal Contractor
Aimbridge Hospitality
Grand Rapids, Michigan
05/06/2021
No
Wyndham Hotels & Resorts
Los Angeles, California
05/06/2021
Yes
Wyndham Hotels & Resorts
Orlando, Florida
05/06/2021
Yes
Hilton
Coronado, California
05/06/2021
Yes
Hilton
Myrtle Beach, South Carolina
05/06/2021
Yes
Crescent Hotels & Resorts, LLC
Southfield, Michigan
05/05/2021
No
Pyramid Hotel Group
Cranberry Township, Pennsylvania
05/06/2021
No
Loews Hotels & Co
Hollywood, California
05/06/2021
No
Omni Hotels
Carlsbad, California
05/06/2021
No
Wyndham Hotels & Resorts
S. San Francisco, California
05/06/2021
Yes

Hotel, Motel, and Resort Desk Clerks 2021 Salary Guide By State

Common Careers